Call Recording Policy
J. Knobel Investor Services Limited
Last updated: June 24, 2025
1. Purpose of the Policy
This policy outlines the procedures and obligations of J. Knobel Investor Services Limited (the "Company") for recording and monitoring telephone conversations and electronic communications in accordance with applicable European and Cyprus legislation, including MiFID II, the Cyprus Investment Services Law, CySEC Circular C194, and the General Data Protection Regulation (GDPR).
2. Scope of Application
This policy applies to:
3. Legal Basis for Recording
Call recording is mandated under Article 16(7) of MiFID II and implemented locally via CySEC directives. The recordings are required for:
Consent is not required under GDPR when processing is based on legal obligation (MiFID II), but transparent disclosure is mandatory.
4. Disclosure and Notification to Clients
Clients and prospects are notified:
5. Client Rights and Access
In accordance with GDPR, clients may:
Access will be granted upon written request, subject to legal and confidentiality constraints.
6. Employee Responsibilities
All staff members must:
7. Contact
For questions regarding this policy or to request access to a recorded call, please contact:
📧 dpo@jknobel.com
📞 357 22258790